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FAQs

How do I pick & choose the bundle packs?

 

 

What are the payment methods available?

We happily accept:
- Online Banking & Debit/Credit card via BillPlz

- e-Wallets (GrabPay, Touch 'n Go, Boost)

- PayLater by Grab where you can pay next month or pay in 4 monthly instalments

We currently do not provide option for Cash on Delivery (COD) as a payment method.


    Do I need to register to shop?

    No registration is needed so you can just add items into your cart then check out. You will receive confirmation email with your order number. 

    If you do not receive confirmation email, please email us at hello@comfortrepublic.co for us to assist you with this.

     

    How do I find my size?

    You can refer to our size chart here.

     

    Where do you ship?

    We ship to both West & East Malaysia! 


    When can I receive my order?

    You can refer to our shipping page here.


    How do I track my order?

    You will receive your tracking number once your item dispatches from our warehouse. 


    My tracking number is not working. What should I do ?

    As your parcel is currently in transit, there will be no updates until they arrive at the customs. If your parcel has no movement for more than 5 days, please email us at hello@comfortrepublic.co.


    Can I cancel or amend my order?

    You can request for cancellation or amendment within 12 hours upon placing your order. You can do so by emailing us at hello@comfortrepublic.co.

    However, we cannot guarantee that your order will be cancelled upon request as our Fulfillment Team works very quickly in processing all our orders.

     

    I'd like to make an exchange.

    For sanitary reasons, we do not have exchanges available. You can read more about our Exchange & Return Policy here.


    I'd like to return my order. 

    For sanitary reasons, we do not provide returns. You can read more about our Exchange & Return Policy here.


    I received a defective item!

    In cases where you do receive a pair that is less than perfect, please send over a clear picture of the defect to our email at hello@comfortrepublic.co so we can process a replacement to be sent your way as soon as possible.  

     

    I received the wrong item!

    Don’t worry. Just drop us an email at hello@comfortrepublic.co for us to send the right item your way. 

    Customer Service Operating Hours

    We'll be thrilled to answer your questions during our business hours, Monday through Friday 10am - 6pm (MYT). Leave your questions here and our team will get to you shortly!